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How to make a claim?

The Insured must:

  • Coordinate any loss to AIG without delay. Policy requirement is usually within 7 days.
  • List the loss incurred/damaged property for easy reference during site visit.
  • Act like a prudent person in protecting the property from further damage.
  • Impart necessary information/document to AIG’s representative.
  • Make periodic follow-up.

Documents to be submitted:

  • Incident/investigation report.
  • Certificate from Bureau of Fire Protection for loss due to fire.
  • Technical report from supplier/repairer for loss due to machinery breakdown/electronic equipment.
  • List of damaged items with corresponding quotation/purchase order/invoice/official receipt.
  • Properly labeled colored photographs of the damages sustained.
  • Further documents will be requested if proven necessary such as, but not limited to:

-          bill of quantity

-          lease contract

-          acquisition documents of property

-          building/electrical/mechanical layout,

-          equipment/machine manual and maintenance logbook

-          audited financial statement

-          stock inventory report

How claim is settled?

  • Evaluation of claim (policy attachment and measurement of loss) will commence upon completion of documentary requirement.
  • If everything is in order, an offer will be released within 10 working days.
  • If offer is acceptable, payment will be issued within 7 working days.