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How to make a claim?

Commercial Crime

Notice of losses shall be given in writing directly to the Insurer at the given address. If posted, the date of posting shall constitute the date that notice was given, and proof of posting shall be sufficient proof of notice.

The Insured entity shall, as a condition precedent to the obligations of the Insurer under this policy:

  • Give written notice to the Insurer as soon as practicable but in any event no later than 60 days after Loss is Discovered; and
  • Give notice to the police unless the Loss is caused by, involves or implicates any employee; and
  • Provide the Insurer with all requested information and documents and co-operate with the Insurer in all matters pertaining to the loss; and
  • Furnish to the Insurer affirmative proof of Loss with full particulars within six (6) months of Discovery

Directors and Officers/Professional Liability

Claims should be notified in writing to AIG’s Claims department.

Notice should include:

  • How, when and where the alleged Breach of Duty took place
  • Names and addresses of any witnesses
  • Nature and location of any injury or damage

Potential claims or circumstance should also be notified to AIG.

The Insured must record the specifics of the claim and the date the Insured received it and send AIG copies of all demands, suit papers, and other legal document that the Insured receives as soon as possible.

Kidnap, Ransom and Extortion

In the event of an Insured Event during the policy period, and in the case of Extortion, Kidnapping or Hijacking, prior to the payment of Ransom, the Insured will make every reasonable effort to immediately inform the Response Consultants and provide all relevant information as soon as possible.

In the event of an incident that may be covered under the Policy, a representative from the Insured should contact the CRISIS CENTER HOTLINE.

Crisis Management Consultants are available globally, 24 hours a day, 7 days a week on a priority basis to advise, assist and respond to emergency situations involving the Insured  worldwide.

Notification to the CRISIS CENTRE HOTLINE is independent of, and does not supersede, policy requirements of notice to the Company.

The 24-hour crisis response contact number for the CRISIS CENTER HOTLINE is:

International: +00 1 817 826 7000

Please have the insurance policy number when calling.  Callers will speak directly to or receive an immediate call back from an experienced consultant.

 

For other Financial Lines products

When you buy insurance from AIG, you can have confidence that we stand ready to help you recover quickly when the unexpected happens. The claims operation that underpins every AIG policy is one of our greatest strengths, with a strong local claims team backed by our global network of expertise to support you when you face a loss.

For claims associated with other Financial Lines products, please reach out to your insurance broker to assist you. The client must report in writing to AIG as soon as practicable and within the Policy Period. Potential facts or circumstances that may lead to a claim should be reported prior to the expiry of the Policy Period.

You may also contact us at:

Email: phlweserve_CML@aig.com and financiallines.phl@aig.com