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How to make a claim?

The Insured must:

• Coordinate any loss to AIG without delay. Policy requirement is usually within 7 days
• List the loss incurred/damaged property for easy reference during site visit
• Act like a prudent person in protecting the property from further damage
• Impart necessary information/document to AIG’s representative
• Make periodic follow-up

Documents to be submitted:

• Incident/investigation report
• Certificate from Bureau of Fire Protection for loss due to fire
• Technical report from supplier/repairer for loss due to machinery breakdown/electronic equipment
• List of damaged items with corresponding quotation/purchase order/invoice/official receipt
• Properly labeled colored photographs of the damages sustained
• Further documents will be requested if proven necessary such as, but not limited to, bill of quantity, lease contract, acquisition documents of property, building/electrical/mechanical layout, equipment/machine manual and maintenance logbook, audited financial statement, stock inventory report

How claim is settled?

• Evaluation of claim (policy attachment and measurement of loss) will commence upon completion of documentary requirement
• If everything is in order, an offer will be released within 10 working days
• If offer is acceptable, payment will be issued within 7 working days