Skip Navigation?
 

General Inquiries

We’d love to hear from you! For any inquiries about purchasing, renewing or making a claim on an AIG policy, just drop us a line and we will be more than happy to assist you.

Head Office

47/F PBCom Tower

6795 Ayala Ave corner
V. A. Rufino Street ,
Makati City,
Metro Manila 1226
Philippines


Customer Hotline:       +63 2 878 5400
Trunk line number:       +63 2 815 3000
                         
General Inquiries:        callcenter.phl@aig.com  
Customer Concerns:    wecare.phl@aig.com

+63 2 878 5400

Insurance Solutions Inquiries

Insurance Solutions - Business

For further information about our Business Insurance solutions, kindly reach us at these numbers:

 

Casualty/Environmental:  + 63 2 878 5508

Energy:                                + 63 2 878 5408

Financial Lines:                   + 63 2 878 5506

Marine/Aviation:               +63 2 878 5439

Property:                              + 63 2 878 5411

 

 

 

Insurance Solutions - Personal

We would like to advise everyone that effective July 31st,  AIG will no longer offer Consumer insurance in the Philippines, particularly: Personal Accident, Travel, Supplemental Health, Lifestyle, and Extended Warranty.

We are committed to provide all our customers in the country, as well as our agents and brokers with a high level of service throughout the term of their policies. Our Insureds will continue to receive full policy servicing and claims support for the remaining period of their policy. For questions, you can contact us at the number below:

Contact center: + 63 2 878 -5400

Claims Inquiries

Business Insurance Claims

For any business-related claims, please contact your insurance broker who will be able to assist you. Below are email addresses should you need to submit business-related claims documents. For Marine, please send it at the alternative email address below:

Email       phlweserve_CML@aig.com

Marine:  AIGPHLWeServeCRG@aig.com

If you would prefer to speak to someone at AIG, you can contact us directly at the following numbers:

Global Property & Energy                            +63 2 878 5455

Marine/Aviation                                           +63 2 878 5460

Financial Lines/Casualty/Environmental    +63 2 878 5456

Employee Benefits                                         +63 2 878 5523

Commercial Warranty                                   +63 2 878 5541

Personal Insurance Claims

For any personal accident, health, or travel insurance concerns, please send your claims-related documents at the email address or fax number below:

Email : AIGPHLWeServeCSR@aig.com

Fax:    +63 2 878 5446

If you would prefer to speak to someone at AIG, you can contact us directly at the following numbers:

Personal Accident                                   +63 2 878 5463

Travel                                                       +63 2 878 5462

Extended Warranty                                +63 2 878 5541

Plus Products                                           +63 2 878 5541

 

24-hour Emergency Assistance

AIG Travel Asia Pacific (ATAP) is AIG's wholly-owned emergency assistance provider and is available to help our customers 24 hours a day, 365 days a year. In case of travel-related emergencies, you may call collect the ATAP hotline anytime from anywhere in the world.

ATAP  +632  878 1280 (Philippines);

           + 60 3 27725672 (Malaysia)

Feedback

At AIG, we strive to provide you with the highest possible standard of service at all times. Should you have any concerns or complaints you may contact us at:

 

 

 

wecare.phl@aig.com

+63 2 815 3000 loc 5432 or 5564

Media

For media inquiries and interviews, please reach out to our Corporate Communications team, and we’ll be happy to assist you.