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Contact AIG Philippines

If you have questions or need information, our team is here to help.

AIG Philippines Insurance.

30th Floor AIA Tower (Formerly Philam Life Tower) 8767 Paseo de Roxas, Makati City 1226, Metro Manila

General Inquiries

We’d love to hear from you! For any inquiries about purchasing, renewing or making a claim on an AIG policy, just give us a call or drop us a line and we will be more than happy to assist you.

30th Floor AIA Tower (Formerly Philam Life Tower) 8767 Paseo de Roxas, Makati City 1226, Metro Manila

Customer hotline:   

Telephone-icon +63 2 8 878 5400
Office trunk line:   

Telephone-icon +63 2 8 815 3000


Telephone-icon + 63 2 88785412


Telephone-icon + 63 2  88785412

Financial Lines

Telephone-icon + 63 2  88785435


Telephone-icon + 63 2  88785508

Client & Broker Engagement

Telephone-icon + 63 2  88785419

We would like to advise that effective July 2016, AIG will no longer offer Consumer insurance in the Philippines, particularly: Personal Accident, Travel, Supplemental Health, Lifestyle, and Extended Warranty. However, we will continue our business with regional or global partnerships including programs on Travel and Personal Accident. We will also continue in supporting our local partners  for Supplemental Health, Personal Accident, and Critical Illness.

AIG remains committed to providing our customers, as well as our agents and brokers with a high level of service throughout the term of their policies. Our Insureds will continue to receive full policy servicing and claims support for the remaining period of their policy. For questions, you can contact us at the number below:

Telephone-icon + 63 2 8 878 5400

For any business-related claims, please contact your insurance broker who will be able to assist you. Below are email addresses should you need to submit business-related and individual-related claims documents:  

Business (all lines) :

Individual Claims : Email-icon                   

If you would prefer to speak to someone at AIG, you can contact us directly at the following numbers: 

Telephone-icon +63 2 88785456

Telephone-icon +63 2 88785462                              

Telephone-icon +63 2 88785536

24-hour Emergency Assistance

AIG Travel Asia Pacific (ATAP) is AIG's wholly-owned emergency assistance provider and is available to help our customers 24 hours a day, 365 days a year. In case of travel-related emergencies, you may call collect the ATAP hotline anytime from anywhere in the world.

Telephone-icon +632 8 878 1290 (Philippines);

Telephone-icon +60 3 27725672 (Malaysia)

At AIG, we strive to provide you with the highest possible standard of service at all times. Should you have any concerns or complaints you may contact us at:

Telephone-icon +63 2 8 815 3000 loc 5432 or 5564


For media inquiries and interviews, please reach out to our Corporate Communications team, and we’ll be happy to assist you.