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AIG Philippines Insurance

30th Floor Philam Life Tower

8767 Paseo de Roxas, Makati City 1226, Metro Manila

Customer concerns



 63 2 8 878 5400

 63 2 8 815 3000

For HR-related concerns, please see section on Careers and HR-Related Inquiries for the contact details.

General Inquiries

We’d love to hear from you! For any inquiries about purchasing, renewing or making a claim on an AIG policy, just give us a call or drop us a line and we will be more than happy to assist you.

Office Address

30th Floor Philam Life Tower
8767 Paseo de Roxas,
Makati City, 1226

Customer hotline:       +63 2 8 878 5400
Office trunk line:         +63 2 8 815 3000
General inquiries:  
Customer concerns:

Insurance Solutions Inquiries

Insurance Solutions - Business

For further information about our Business Insurance solutions, kindly reach us at these numbers:



 + 63 2 8 878 5413


 + 63 2 8 878 5412


 + 63 2 8 878 5563

Financial Lines                                                              

 + 63 2 8 878 5571


 + 63 2 8 878 5410

Client & Broker Engagement

 + 63 2 8 878 5419

Insurance Solutions - Personal

We would like to advise that effective July 2016, AIG will no longer offer Consumer insurance in the Philippines, particularly: Personal Accident, Travel, Supplemental Health, Lifestyle, and Extended Warranty. However, we will continue our business with regional or global partnerships including programs on Travel and Personal Accident. We will also continue in supporting our local partners  for Supplemental Health, Personal Accident, and Critical Illness.

AIG remains committed to providing our customers, as well as our agents and brokers with a high level of service throughout the term of their policies. Our Insureds will continue to receive full policy servicing and claims support for the remaining period of their policy. For questions, you can contact us at the number below:

Customer Hotline                                             

     + 63 2 8 878 5400


Claims Inquiries

For any business-related claims, please contact your insurance broker who will be able to assist you. Below are email addresses should you need to submit business-related and individual-related claims documents:  


Business (all lines)                                 

Individual Claims                                  


If you would prefer to speak to someone at AIG, you can contact us directly at the following numbers:


Construction/Energy /Property              

+ 63 2 8 878 5455


+ 63 2 8 878 5460

Financial Lines                                           

+ 63 2 8 878 5462


+ 63 2 8 878 5456


24-hour Emergency Assistance

AIG Travel Asia Pacific (ATAP) is AIG's wholly-owned emergency assistance provider and is available to help our customers 24 hours a day, 365 days a year. In case of travel-related emergencies, you may call collect the ATAP hotline anytime from anywhere in the world.

ATAP  +632 8 878 1290 (Philippines);

           +60 3 27725672 (Malaysia)

Careers and Other HR-Related Inquiries

24-hour Emergency Assistance

AIG offers you world-class opportunities in a broad range of disciplines. From underwriters, claims examiners and engineers — to professionals in the finance, legal, IT, and communications fields. When you work for AIG, you’ll receive the training, leadership and the support you need to take you where you want to go. And with offices around the world, a career at AIG could take you just about anywhere.

For HR concerns or inquiries about working for AIG, please contact us by phone or email.

HRSS Philippines
Hours: Monday to Friday
From 8am - 1am

1800 1 114 2550

+63 2 8822 1709


At AIG, we strive to provide you with the highest possible standard of service at all times. Should you have any concerns or complaints you may contact us at:

+63 2 8 815 3000 loc 5432 or 5564



For media inquiries and interviews, please reach out to our Corporate Communications team, and we’ll be happy to assist you.