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How to make a claim?

When you buy insurance from AIG, you can have confidence that we stand ready to help you recover quickly when the unexpected happens. The claims operation that underpins every AIG policy is one of our greatest strengths, with a strong local claims team backed by our global network of expertise to support you when you face a loss.


For any personal accident, health, or travel  insurance concerns, please send your claims-related documents at the email address or fax number below:


Fax :    +63 2 878-5446

If you prefer to speak to someone at AIG, you can contact us directly at the following numbers:

Personal Accident                                         +63 2 878 5463

Travel                                                             +63 2 878 5462

Extended Warranty                                      +63 2 878 5541

Plus Products                                                 +63 2 878 5541

24-hour Emergency Assistance

In case of travel-related emergencies abroad, you may call collect the Philippine Travel Guard hotline anytime from anywhere in the world.

Travel Guard (call collect)  +632  878 1280