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How to make a claim?

1. Fill out the Travel Claim form from the AIG Philippines website.

2. Kindly sumbit the following basic requirements:

  • Accomplished travel claim form
  • Original insurance policy
  • Photocopy of passport
  • Photocopy of airline ticket/boarding pass

       A. For Medical Expense, Medical Evacuation and Repatriation, Compassionate Visit, the following documents are required:

  • Medical certificate from physician or hospital in case of confinement, complete with admitting history, diagnose
  • Original copy of the prescriptions, official receipts and bills of medical expenses incurred
  • Police report or statement of two (2) witnesses,in case of accident

       B. For Lost Luggage and Personal Effects, please submit these:

  • Claim and complaint report against the airline/carrier or other authority or individual responsible for the loss/damage to your property
  • Receipts for items being claimed
  • Property irregularity report
  • Photos of damages luggage/items

       C. For Personal Accident (Accidental Death and Dismemberment), please sumbit the following:

  • Police report
  • Birth certificate
  • Death certificate
  • Post mortem report/autopsy report
  • Marriage contract, if applicable
  • Physician’s report and medical records (relative to the accident)

       *  Personal Accident claims should be coordinated with AIG Travel

      D.  For Personal Liability Abroad - the Personal Liability claims must be coordinated with AIG Travel.

     3.   Attach the necessary documents based on the nature of the claim.

     4.   Forward/submit claim documents to AIG Travel.